Lifetime Guarantee
At VALLON, we strive to make performance eyewear to the highest standard. If something goes wrong, we will always work to make things right. All eyewear products, excluding VALLON Rx (prescription), have a Lifetime Guarantee* from the date of purchase to cover manufacturing defects. If a product has been damaged during normal wear and tear, we will always try to offer a repair or replacement-part option at a reasonable price whenever possible.
What does “Lifetime” mean?
For the purposes of the VALLON Lifetime Guarantee, “Lifetime” means the reasonable lifetime of the product under normal use. Our Lifetime Guarantee covers manufacturing defects that arise during this period. It does not cover normal wear and tear, accidental damage, improper care, or the other circumstances described below.
*Which products are covered?
The Lifetime Guarantee applies to eligible VALLON eyewear purchased on or after November 1, 2023.
The Lifetime Guarantee does not apply to:
- VALLON Rx (prescription) products;
- Vizor;
- extras and accessories; or
- products purchased before November 1, 2023.
VALLON Rx products and eligible VALLON eyewear purchased before November 1, 2023 are covered by our 2-year commercial guarantee.
What is covered?
The Lifetime Guarantee covers manufacturing defects affecting the original components of your sunglasses or goggles, including:
- lenses;
- frames;
- temples;
- goggle straps; and
- screws and other original components.
Products that arrive with marks, scratches, discoloration, or other apparent damage are also covered.
If your product arrives damaged, please contact us as soon as possible. We ask that visible damage on arrival is reported within two weeks of delivery, together with photographs showing the issue, so that we can investigate and resolve it promptly.
What is not covered?
The Lifetime Guarantee does not cover:
- normal wear and tear, including scratches or marks that develop on frames or lenses through use;
- normal degradation of goggle straps;
- damage caused by improper use or storage, neglect, or accidents;
- damage caused by solvents or chemicals, including sunscreen, hairspray, alcohol, or similar substances;
- melting, deformation, or other damage caused by excessive heat;
- lens fogging resulting from perspiration or conditions of use;
- degradation or delamination of lenses caused by exposure to chemicals, saltwater, swimming-pool chemicals, or other external substances;
- products lost or stolen after delivery; or
- defects or damage caused by alterations, modifications, or work performed by a third party, including the installation of prescription lenses by a third-party optician.
Having a product altered or fitted with prescription lenses by a third party does not automatically exclude an unrelated manufacturing defect from consideration under the Lifetime Guarantee.
VALLON will assess guarantee claims based on the nature and cause of the defect, the condition and age of the product, and the information provided with the claim.
Lost, stolen, and delivered orders
The Lifetime Guarantee does not cover products that are lost or stolen after successful delivery.
A carrier's “Delivered” status may be used as evidence that an order was delivered.
How do I make a guarantee claim?
To make a claim, email support@vallon.com with the subject line “Guarantee Claim.”
Please include:
- your name;
- your order number or other available proof of purchase;
- a detailed description of the issue; and
- clear photographs showing the defect or damage.
We may ask for additional information where reasonably necessary to assess your claim.
What happens if my claim is approved?
If we determine that your product has a manufacturing defect covered by the Lifetime Guarantee, VALLON will provide an appropriate remedy at no charge.
Depending on the nature of the defect, we may:
- send you the required replacement part;
- repair the product; or
- replace the defective product.
If the original product or component is no longer available, we may provide a reasonably equivalent replacement.
Where we need the original product returned, we will generally provide a prepaid return label.
For the limited number of countries where we cannot provide a prepaid return label, we will provide return instructions and, where agreed in advance, reimburse the reasonable return shipping cost.
The VALLON Lifetime Guarantee is a voluntary commercial guarantee provided in addition to your statutory consumer rights. It does not affect any rights you may have under applicable consumer law.